FAQ
Q What are the check-in and check-out times?
A
Check-in time is 15:17 PM (final check-in is 30:10 PM), and check-out is until 30:XNUMX AM.
The front desk gets very busy around 10:30am when check-out is available.
We accept advance payment before departure from 8am.
Please use this service if you wish to depart smoothly.
The front desk gets very busy around 10:30am when check-out is available.
We accept advance payment before departure from 8am.
Please use this service if you wish to depart smoothly.
Q Please tell me the payment method
A
We accept cash or credit card payments.
Q Do you have a transfer?
A
We provide a shared shuttle van from Ureshino Onsen Station to our hotel.
Advance reservations are required. Please let us know when you make your reservation.
TEL: 0954-43-3135 (Telephone reception hours: 9:30-17:30)
Advance reservations are required. Please let us know when you make your reservation.
TEL: 0954-43-3135 (Telephone reception hours: 9:30-17:30)
Q Is there a parking lot?
A
There is a private parking lot (Parking Lot No. 1) opposite the hotel.
If the first parking lot is full, please use the second parking lot (shared with the day-use hot spring Kidachi no Yu private open-air bath).
If the first parking lot is full, please use the second parking lot (shared with the day-use hot spring Kidachi no Yu private open-air bath).
Q I will be arriving late, what time should I arrive?
A
The final dinner start time is 19pm.
If you plan to check in after 17:30 PM, please contact us.
If you plan to check in after 17:30 PM, please contact us.
Q When and how much will cancellation fees be charged?
A
We secure ingredients and assign staff based on your reservation.
Cancellations close to the date of your stay not only affect our ability to secure ingredients and staffing, but also result in lost sales opportunities.
for that reason,
① As a general rule, cancellation fees will be charged regardless of whether the cancellation was intentional or negligent (forgetting to cancel, getting the date wrong, etc.).
② In the case of a date change, cancellation fees will be charged if the date change occurs within the following period.
Please be aware of this before making your reservation.
cancellation charge
*If you wish to cancel, please proceed using the "Reservation Confirmation/Cancellation" button.
Cancellations close to the date of your stay not only affect our ability to secure ingredients and staffing, but also result in lost sales opportunities.
for that reason,
① As a general rule, cancellation fees will be charged regardless of whether the cancellation was intentional or negligent (forgetting to cancel, getting the date wrong, etc.).
② In the case of a date change, cancellation fees will be charged if the date change occurs within the following period.
Please be aware of this before making your reservation.
cancellation charge
| Same day/No-show | 100 % |
|---|---|
| 2 days ago to the day before | 50 % |
| 4 to 3 days in advance | 40 % |
| Until 5 days prior, | 30 % |
| 10 to 6 days in advance | 20 % |
Q I have the flu or the new coronavirus. Will there be a cancellation fee?
A
As stated above, as a general rule, we do not waive cancellation fees under any circumstances.
In the case of COVID-5, we are responding as normal following the transition to Category XNUMX.
Standard cancellation fee
However, if you send us a doctor's certificate or an equivalent positive certificate (including your name and date) by email, fax, or mail (copy), we will waive half of the standard cancellation fee. We apologize for any inconvenience this may cause, and thank you for your understanding.
In the case of COVID-5, we are responding as normal following the transition to Category XNUMX.
Standard cancellation fee
| Same day/No-show | 100 % |
|---|---|
| 2 days ago to the day before | 50 % |
| 4 to 3 days in advance | 40 % |
| Until 5 days prior, | 30 % |
| 10 to 6 days in advance | 20 % |
Where to send the certificate
| For email | info@bansyoukaku-sikisima.co.jp |
|---|---|
| Fax | 0954-42-1326 |
| By mail | If you send by mail, please be sure to send a copy. Address: Banshokaku Shikishima, 843-0304 Iwayagawanaiko, Ureshino-cho, Ureshino-shi, Saga Prefecture, 114-1 |
To protect your privacy, we will destroy any data or copies we receive after checking them.
Q I'd like to know more about the child rates...
A
Elementary School kid
| 70% of adults | Same dinner and breakfast as adults + futon |
|---|---|
| 50% of adults | Dinner: Child's set Breakfast: Same meal as adults + futon |
- *We ask that you refrain from bringing children (ages 0 to pre-elementary school age) into the hotel.
- *Junior high school students and above will be charged adult rates.
- *There are rooms for adults only. Please check the plan details before making a reservation.
Q I am traveling for a celebration. Are there any services available?
A
We can provide cakes and bouquets according to your budget.
Please contact us in advance.
Please contact us in advance.
Q Can I specify a room number or floor?
A
We are sorry, but we are unable to accommodate requests for specific room numbers or floors.
Q Can pets stay with me?
A
We are very sorry, but we do not allow any small animals at our facility.
Q Can I send my luggage in advance?
A
We are keeping it for you.
Please fill in the "date of stay" and "name of representative of reservation" in the remarks section of the shipping slip before sending it.
Address: Banshokaku Shikishima, 843-0304 Iwayagawanaiko, Ureshino-cho, Ureshino-shi, Saga Prefecture, 114-1
TEL：0954-43-3135
Please fill in the "date of stay" and "name of representative of reservation" in the remarks section of the shipping slip before sending it.
Address: Banshokaku Shikishima, 843-0304 Iwayagawanaiko, Ureshino-cho, Ureshino-shi, Saga Prefecture, 114-1
TEL：0954-43-3135
Q Can I use a wheelchair inside the building?
A
It is available.
Please note that we ask that you refrain from using the device in guest rooms.
We are also sorry to say that our facility is not barrier-free, both inside and outside the building.
There are eight steps in front of the front desk, which may cause some inconvenience.
If you have any concerns about steps or stairs, please contact us in advance.
Please note that we ask that you refrain from using the device in guest rooms.
We are also sorry to say that our facility is not barrier-free, both inside and outside the building.
There are eight steps in front of the front desk, which may cause some inconvenience.
If you have any concerns about steps or stairs, please contact us in advance.
Q Can I bring food and drinks into the dining area?
A
You may bring drinks into the dining area, but please note that there is a corkage fee of 1 yen (excluding tax) per bottle, regardless of size.